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  Search result  Your search for [author]Berry, Leonard L., 1942- returned 3 records.  
 
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  Book On great service : a framework for action.

by Berry, Leonard L., 1942-; New York: Free Press, 1995.

Subject: Customer services -- Quality control; Customer services -- United States -- Management -- Case studies.

  
     
Relevance: 19.79%
 
     
  Book Delivering quality service : balancing customer perceptions and expectations.

by Zeithaml, Valarie A.; New York: Free Press, 1990.

Subject: Customer services; Service industries -- Quality control -- Mathematical models.

  
     
Relevance: 15.56%
 
     
  Book Banking tomorrow : managing markets through planning.

by Thompson, Thomas W. (Thomas William), 1934-; New York: Van Nostrand Reinhold Co., 1978.

Subject: Bank management; Bank marketing; Banks and banking -- Planning.

  
     
Relevance: 13.40%
 
     
 
         
         
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