Search Results       Your search for [author]Carlaw, Peggy returned 1 record.           The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers. by Carlaw, Peggy; New York: McGraw-Hill, 1999. Subject: Marketing; Management games -- Problem solving; Management games -- Study and teaching; Employees -- Training of.          Add to Book Cart Relevance: 26.83%