Search Results       Your search for [author]Edvardsson, Bo, 1952- returned 1 record.           Quality of service : making it really work. by Edvardsson, Bo, 1952-; London: McGraw-Hill Book Co., 1994. Subject: Customer services -- Management; Service industries -- Management; Service industries -- Quality control; Total quality management.          Add to Book Cart Relevance: 35.47%