Search Results       Your search for [author]Hiebeler, Robert returned 1 record.           Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman. by Hiebeler, Robert; New York: Simon & Schuster, 1998. Subject: Customer services -- Management -- Case studies; Customer services -- Quality control -- Case studies; Industrial management -- Case studies.          Add to Book Cart Relevance: 23.22%