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  Search result  Your search for [author]Kessler, Sheila returned 2 records.  
 
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  Book Total quality service : a simplified approach to using the Baldrige Award criteria.

by Kessler, Sheila; Milwaukee, Wis.: ASQC Quality Press, 1995.

Subject: Total quality management -- United States; Malcolm Baldrige National Quality Award.

  
     
Relevance: 17.02%
 
     
  Book Measuring and managing customer satisfaction : going for the gold.

by Kessler, Sheila; Fairfax, Va.: CEEM Information Services, 1996.

Subject: Consumer satisfaction -- Evaluation.

  
     
Relevance: 17.02%
 
     
 
         
         
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