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Lashley, Conrad
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Empowerment : HR strategies for service excellence
.
by
Lashley, Conrad
; Oxford: Butterworth Heinemann, 2001.
Subject:
Service industries -- Management
;
Service industries -- Quality control
;
Customer services -- Management
.
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Relevance: 19.03%
Hospitality retail management : a unit manager's guide
.
by
Lashley, Conrad
; Oxford, [Eng.]: Butterworth-Heinemann, 2000.
Subject:
Hospitality industry -- Management
;
Hospitality industry -- Personnel management
.
Add to Book Cart
Relevance: 19.03%
Hospitality retail management : a unit guide manager's guide
.
by
Lashley, Conrad.
; Oxford: Butterworth Heinemann, 2000.
Subject:
Hospitality industry -- Management
;
Hospitality industry -- Personnel management
.
Add to Book Cart
Relevance: 19.03%
Franchising hospitality services
.
Oxford: Butterworth/Heinmann, 2000.
Subject:
Hospitality industry -- Management
.
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Relevance: 18.62%
In search of hospitality : theoretical perspectives and debates
.
Oxford: Butterworth-Heinemann, 2000.
Subject:
Hospitality -- Social aspects
;
Hospitality industry -- Social aspects
.
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Relevance: 18.62%
Hospitality : a social lens
.
Amsterdam: Elsevier, 2007.
Subject:
Hospitality industry -- Social aspects
;
Hospitality industry -- Public relations
;
Culture and tourism
.
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Relevance: 18.22%
Timeshare resort operations : a guide to management practice
.
by
Upchurch, Randall
; Amsterdam: Elsevier Butterworth Heinemann, 2006.
Subject:
Hospitality industry -- Management
;
Resorts -- Management
.
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Relevance: 13.82%
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