Search Results       Your search for [author]Ramaswamy, Rohit, 1960- returned 1 record.           Design and management of service processes. by Ramaswamy, Rohit, 1960-; Reading, Mass.: Addison-Wesley, 1996. Subject: Customer services -- Management; Production planning; Service industries -- Quality control; Total quality management.          Add to Book Cart Relevance: 29.15%