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Richardson, John V. 1949-
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Knowledge-based systems for general reference work : applications, problems, and progress
.
by
Richardson, John V. 1949-
; San Diego: Academic Press, 1995.
Subject:
Expert systems (Computer science)
;
Reference services (Libraries)--Automation
.
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Relevance: 17.00%
Understanding reference transactions : transforming an art into a science
.
by
Saxton, Matthew L., (Matthew Locke), 1969-
; San Diego, Calif.: Academic Press, 2002.
Subject:
Reference services (Libraries)
;
Interviewing
;
Information services
.
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Relevance: 10.88%
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