Search Results       Your search for [author]Smith, Kitty, 1945- returned 1 record.           Serving the difficult customer : a how-to-do-it manual for library staff. by Smith, Kitty, 1945-; New York: Neal-Schuman Publishers. Subject: Public services (Libraries) -- United States; Customer relations; Interpersonal communication -- United States.          Add to Book Cart Relevance: 21.08%