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  Search result  Your search for [author]Zeithaml, Valarie A. returned 6 records.  
 
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  Book Delivering quality service : balancing customer perceptions and expectations.

by Zeithaml, Valarie A.; New York: Free Press, 1990.

Subject: Customer services; Service industries -- Quality control -- Mathematical models.

  
     
Relevance: 30.83%
 
     
  Book Services marketing : integrating customer focus across the firm.

by Zeithaml, Valarie A.; Boston: McGraw-Hill/Irwin, 2003.

Subject: Services industries -- Marketing; Customer services; Marketing.

  
     
Relevance: 30.04%
 
     
  Book Services marketing.

by Zeithaml, Valarie A.; New York: McGraw-Hill, 1996.

Subject: Service industries -- Marketing; Customer services; Marketing.

  
     
Relevance: 30.04%
 
     
  Book Services marketing : integrating customer focus across the firm.

by Zeithaml, Valarie a.; Boston: McGraw-Hill, 2000.

Subject: Services industries -- Marketing; Customer services; Marketing.

  
     
Relevance: 30.04%
 
     
  Book Services marketing : integrating customer focus across the firm.

by Zeithaml, Valarie A.; Boston: McGraw-Hill/Irwin, 2006.

Subject: Services industries -- Marketing; Customer services; Marketing.

  
     
Relevance: 30.04%
 
     
  Book Services marketing : integrating customer focus across the firm.

by Zeithaml, Valarie A.; Boston: Irwin/McGraw-Hill, 2000.

Subject: Customer services; Marketing; Service industries -- Marketing.

  
     
Relevance: 30.04%
 
     
 
         
         
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