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Your search for [subject]Customer services -- Quality control returned 10 records. |
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On great service : a framework for action.
by Berry, Leonard L., 1942-; New York: Free Press, 1995.
Subject: Customer services -- Quality control; Customer services -- United States -- Management -- Case studies.
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Demystifying six sigma : a company-wide approach to continuous improvement.
by Larson, Alan; New York: AMACOM, 2003.
Subject: Total quality management; Six Sigma (Quality control standard); Customer services -- Quality control.
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Managing service quality.
London: Paul Chapman Pub..
Subject: Customer services -- Management; Customer services -- Quality control; Service industries -- Management; Service industries -- Quality control; Total quality management; Educational Administration.
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Service quality research perspectives.
by Schneider, Benjamin; Thousand Oaks, Calif.: Sage, 2004.
Subject: Customer services -- Quality control -- Research; Customer services -- Management -- Research; Customer satisfaction -- Research.
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Total quality service : principles, practices, and implementation.
by Stamatis, D. H., 1947-; Delray Beach, Fla.: St. Lucie Press, 1996.
Subject: Customer services -- Quality control.
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Service quality : new directions in theory and practice.
Thousand Oaks, Calif.: Sage Publications, 1994.
Subject: Customer services -- Quality control; Consumer satisfaction.
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Quality : from customer needs to customer satisfaction.
by Bergman, Bo, 1943-; London: McGraw-Hill Book Co, 1994.
Subject: Consumer satisfaction; Customer services -- Quality control.
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Service quality in hospitality organizations.
London: Cassell, 1996.
Subject: Hospitality industry -- Management; Customer services -- Quality control.
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Monitoring, measuring and managing customer service.
by Goodman, Gary S.; San Francisco, Calif.: Jossey-Bass, 2000.
Subject: Customer services -- Quality control -- Handbooks, manuals, etc; Customer services -- Evaluation -- Handbooks, manuals, etc; Customer services -- Management -- Handbooks, manuals, etc.
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Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.
by Hiebeler, Robert; New York: Simon & Schuster, 1998.
Subject: Customer services -- Management -- Case studies; Customer services -- Quality control -- Case studies; Industrial management -- Case studies.
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