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Public services (Libraries) -- United States
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Reference services for the unserved
.
New York: Haworth Press, 1996.
Subject:
Libraries and people with mental disabilities -- United States
;
Libraries and abused women -- United States
;
Public services (Libraries) -- United States. -- Bibliography
.
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Relevance: 23.59%
Patron behavior in libraries : a handbook of positive approaches to negative situations
.
Chicago: American Library Association, 1996.
Subject:
Public services (Libraries) -- United States
;
Libraries -- United States -- Security measures
.
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Relevance: 21.78%
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
.
by
Rubin, Rhea Joyce.
; New York: Neal-Schuman Publishers, 2000.
Subject:
Public services (Libraries) -- United States
;
Customer services -- United States
;
Anger -- United States
.
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Relevance: 21.58%
Serving the difficult customer : a how-to-do-it manual for library staff
.
by
Smith, Kitty, 1945-
; New York: Neal-Schuman Publishers.
Subject:
Public services (Libraries) -- United States
;
Customer relations
;
Interpersonal communication -- United States
.
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Relevance: 20.91%
The evaluation and measurement of library services
.
by
Matthews, Joseph R.
; Westport, Conn.: Libraries Unlimited, 2007.
Subject:
Libraries -- United States -- Evaluation
;
Public services (Libraries) -- United States -- Evaluation
;
Libraries -- Evaluation
;
Public services (Libraries) -- Evaluation
.
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Relevance: 20.10%
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